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1. How do I sign up for automatic payments from a bank account?

Fill out the Automatic Payment Authorization Form (PDF). You can also pick up a copy at City Hall (1700 7th Street).

Bring the following into our office so our staff can verify your identity and validity as an authorized signer on that account:

• The completed Automatic Payment Authorization Form
• Proper identification (i.e. government-issued identification, driver’s license, passport)
• Your checkbook or bank statement

If your bank account is enrolled two days before the due date on your bill, your payment will be withdrawn the following month. If enrolled after the due date, your payment will be withdrawn two months later.

• Month 1 - Prenote $0
• Month 2 - Amount Due

2. How do I sign up for automatic payments from credit or debit card?

1. Visit our online payment portal
2. Select "Registered User" or New "User"
   1. New users must follow the prompts to register their profile and follow the prompts to link their utility account to their profile.
3. Select "Automatic Payments"
4. Select "Enroll a Card"
5. Follow the prompts to complete your enrollment

If your card is enrolled before the due date on your bill, your payment will be withdrawn the same month. If enrolled after the due date, your payment will be withdrawn the following month. Depending on your financial institution, you may see a $1 preauthorization hold to confirm the validity of your account. This preauthorization hold will drop off within 1 to 2 business days.

3. How do I update my bank account information?

You will have to go through the same process as did you when you initially signed up. Please review the registration instructions for details. Once you update your bank account, it will automatically cancel your previous account.

4. Will I be notified once my payment is withdrawn?

If you registered using your credit card, you will receive an email informing you of the success or failure of your payment. If you registered using your bank account, you will be contacted via telephone only if your payment was not successfully withdrawn.

5. What if I don’t have an email address?

You will be contacted by phone or letter only if your payment was not successfully withdrawn.

6. What will my bill look like?

It will look exactly the same; with the exception that there will be a new line added indicating that your account is enrolled in automatic payments and the date the automatic payment process will withdraw your monthly payment.

7. If I have multiple utility accounts, do I have to register a card or bank account to each account?

Yes.

8. Is there a fee if my payment gets returned?

Yes, there is a return fee of $12.

9. Will I still be enrolled in automatic payments if my payment is returned?

No. If your payment is returned for any reason, the automatic payment service will be removed from your account. There will also be a one year waiting period before you can re-enroll.

10. What if I need to dispute my bill amount?

You must contact our office two days before your automatic payment is withdrawn to stop the automatic payment process.

11. How do I stop automatic payments from my bank account?

If enrolled using your bank account, you may at anytime bring in to our office a signed letter stating you would like to discontinue automatic payments. If you have more than one utility account, please specify which account you would like to stop automatic payments.

12. How do I stop automatic payments from my credit or debit card?

If enrolled using your credit or debit card, you can login to your profile at any time and stop automatic payments or bring into our office a signed letter stating you would like to stop automatic payments. If you have more than one utility account, please specify which account you would like to stop automatic payments.